FAQs
Frequently Asked Questions
Is the gratuity included in the fare?
Fares do not include Gratuity. If you wish to tip your driver, it would be greatly appreciate. You may do so at the end of your trip with cash or have the driver add your desired dollar amount or percentage to your reservation.
Do you provide child seats?
Child and baby seats are available on request. They are free of charge.
Pet
$30.00 cleaning fee will be added for any size pet.
Do you charge any taxes in addition to the fare?
We do not charge any tax on our fares.
Where do I meet my driver when I arrive at the airport?
Your driver will contact you approximately one hour before your flight arrives and provide specific pickup instructions, including the designated pickup pillar or meeting point (for example, B10).
Once you have collected your luggage and are ready for pickup, please follow your driver’s instructions and proceed to the designated meeting point.
My flight details have changed, do I need to inform you?
Yes, please submit your new flight schedule as soon as possible. If your pick-up time is within 24 hours, please call the local emergency phone number provided in your confirmation email.
CANCELLATION POLICY
Passenger Cancellation: Cancellations made within 3 hours of the scheduled service time are subject to a 50% charge.
Airline Cancellation: If the airline cancels the flight, please notify us at least 3 hours before the scheduled service time. Late notice is subject to a 50% charge.
PASSENGER SAFETY
The safety of our passengers is our highest priority. In order to maintain a safe and comfortable driving environment, our drivers have the right to deny or de-board any person who, in the driver’s judgment, is unruly, disruptive or poses a threat to the safety of the vehicle or anyone on board.
PAYMENTS
We offer multiple payment options. Cash, Venmo, Zelle, and Credit card with extra transaction fee.
No-Show – No Refund
A 50% charge applies to no-shows. A reservation is considered a no-show when the driver arrives for the scheduled service and the passenger is unavailable without having contacted BlueSky Ride to cancel or modify the reservation.
Privacy & Data Security
Please visit Privacy & Data Security page for details.
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